Terms of service

GENERAL INFORMATION

LUMERE makes this website available to users, including all information, tools and services available on it, subject to acceptance by the user of all the terms, conditions, policies and notices set out herein.

By visiting our website and/or making a purchase, you use our service and agree to be bound by these Terms of Service, as well as any additional policies and conditions referenced in this document or available via link.

These Terms apply to all users of the site, including without limitation browsers, customers, suppliers, merchants and content contributors.

Please read these Terms carefully before accessing or using the website. If you do not agree with all of them, you must not access the site or use any of its services.

Any new feature, tool or service added to the online store will also be subject to these Terms. We reserve the right to update, modify or replace any part of these Terms by publishing changes on this page. Your continued use of the website following the publication of such changes will constitute your acceptance.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform through which we offer our products and services.

SECTION 1 – CONDITIONS OF USE OF THE ONLINE STORE

By using this website, you confirm that you are at least of legal age in your place of residence, or that if you are of legal age, you have authorised the use of the site by any minors in your care.

You agree not to use our products or services for illegal, unlawful or unauthorised purposes, nor to infringe applicable regulations in your jurisdiction, including intellectual property legislation.

The transmission of viruses, malware or any other code of a destructive or harmful nature is prohibited. Failure to comply with any of these obligations may result in the immediate suspension or cancellation of access to the Service.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to any person, at any time and for any legitimate reason.

The user understands that, with the exception of banking or payment card information, content transmitted through the site may be transferred without encryption across various networks and adapted to technical connection requirements. Payment information will be processed through secure connections and in accordance with applicable security standards.

The reproduction, duplication, copying, sale, resale or exploitation of any part of the Service, use of the Service or access to it, without express written authorisation from LUMERE, is prohibited.

The titles and headings used in this document are for informational purposes only and shall not affect its interpretation.

SECTION 3 – ACCURACY, COMPLETENESS AND CURRENCY OF INFORMATION

We do not guarantee that all information available on this site is accurate, complete or fully up to date at all times. The content of the site is provided for general informational purposes and should not be used as the sole basis for making decisions without consulting more precise, complete or current sources.

We reserve the right to modify the content of the site at any time, without any obligation to update the information published. It is the user's responsibility to periodically review the site for any changes.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

The prices of our products may be modified at any time and without prior notice.

We also reserve the right to modify, suspend or discontinue, temporarily or permanently, the Service or any part of it, without prior notice.

We shall not be liable to the user or to any third party for any modification, price change, suspension or discontinuation of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively through the website and may be subject to limited quantities.

All products are subject to availability. We reserve the right to limit the quantities of any product or service we offer, as well as to restrict sales to any person, geographic region or jurisdiction where necessary.

We endeavour to display as accurately as possible the colours, images and descriptions of our products. However, we cannot guarantee that the display on your device screen will accurately reflect the actual colour, finish or appearance of the product.

We reserve the right to modify product descriptions, prices or availability at any time, as well as to discontinue any product without prior notice.

We do not guarantee that the quality of the products, services, information or other materials purchased or obtained by you will meet all of your subjective expectations.

SECTION 6 – ORDERS, BILLING AND ACCOUNT DETAILS

We reserve the right to refuse, limit or cancel any order placed through the store, particularly where there are indications of fraud, unauthorised use, resale purposes or manifest errors in the order information.

In the event of an order being modified or cancelled, we may attempt to notify you using the email address, billing address or phone number provided at the time of purchase.

You agree to provide current, complete and accurate purchase, payment and account information for all transactions carried out in our store. You also agree to promptly update your details so that we can complete transactions and contact you when necessary.

For further information on cancellations, returns or refunds, please refer to our corresponding policies published on the website.

SECTION 7 – THIRD-PARTY TOOLS OR SERVICES

We may provide access to third-party tools, applications or services over which we exercise no supervision or control.

You acknowledge that such access is provided "as is" and "as available", without warranties, representations or conditions of any kind.

We accept no liability arising from your use of optional tools or services provided by third parties.

Use of such services is entirely at the user's own risk, and the user must ensure they are aware of and accept the applicable terms of the relevant third party.

SECTION 8 – THIRD-PARTY LINKS

Some content, products or services available through our site may include third-party materials or links.

We do not control or review the content of such external sites and accept no responsibility for their materials, policies, products, services or practices.

We shall not be liable for any damages or losses arising from the purchase or use of third-party goods, services, resources or content. We recommend that you carefully review their policies and terms before carrying out any transaction.

SECTION 9 – COMMENTS, REVIEWS AND USER SUBMISSIONS

If you send us comments, suggestions, proposals, reviews, ideas or any other content, whether at our request or spontaneously, you agree that we may use, reproduce, adapt, publish or distribute it without limitation, unless applicable law provides otherwise.

We shall not be obliged to keep such content confidential, to compensate you for it, or to necessarily respond to your submission.

We reserve the right to remove any content that we consider unlawful, offensive, defamatory, obscene, abusive, misleading or contrary to these Terms or applicable law.

You warrant that your comments will not infringe any third-party rights, including copyright, trademarks, privacy, reputation or any other personal or proprietary rights.

SECTION 10 – PERSONAL INFORMATION

Personal information provided through the website will be processed in accordance with our Privacy Policy, available on the website itself.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

There may be information on the site or within the Service that contains typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, offers, shipping costs, transit times or availability.

We reserve the right to correct any errors, inaccuracies or omissions, as well as to change or update information or cancel orders if any data in the Service or on the website proves to be inaccurate, even after an order has been placed.

SECTION 12 – PROHIBITED USES

In addition to the other prohibitions set out in these Terms, the use of the website or its content for any of the following purposes is prohibited:

  • Unlawful or fraudulent purposes.
  • Soliciting others to carry out or participate in unlawful acts.
  • Violating applicable local, national or international regulations.
  • Infringing our intellectual property rights or those of third parties.
  • Harassing, insulting, defaming, discriminating against, threatening or harming third parties.
  • Providing false or misleading information.
  • Transmitting viruses or malicious code.
  • Collecting or tracking personal data of other users without authorisation.
  • Carrying out spam, phishing, pharming, pretexting, scraping or unauthorised crawling.
  • Interfering with or circumventing the security measures of the site or of third parties.

We reserve the right to suspend or terminate access to the Service for breach of any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee that the use of our Service will be uninterrupted, timely, secure or error-free.

Nor do we guarantee that the results obtained from use of the Service will be accurate or reliable in all cases.

You acknowledge that we may occasionally withdraw the Service for indefinite periods or cancel it at any time without prior notice.

To the maximum extent permitted by law, LUMERE shall not be liable for any indirect, incidental, special or consequential damages arising from the use of the Service or products purchased through it.

Nothing in this clause shall limit any rights that the consumer may have under applicable mandatory legislation.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless LUMERE, as well as its directors, employees, collaborators, agents, contractors, suppliers and service providers, against any claim or demand arising from your breach of these Terms or your violation of any law or third-party rights.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision shall be applied to the maximum extent permitted by law, and the unenforceable part shall be deemed severed from these Terms, without affecting the validity and enforceability of the remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities assumed by the parties prior to the termination date shall survive the end of this agreement to the extent applicable.

These Terms shall remain in force unless terminated by you or by us. You may cease to accept these Terms at any time by discontinuing use of the website.

We reserve the right to terminate or suspend this agreement at any time if, in our judgement, you breach any of the conditions set out herein.

SECTION 17 – ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms, together with the other policies published on the website, constitute the entire agreement between you and LUMERE and govern your use of the Service, superseding any prior agreements, communications or proposals.

SECTION 18 – APPLICABLE LAW

These Terms of Service shall be governed by and construed in accordance with the law applicable in Spain.

SECTION 19 – AMENDMENTS TO THE TERMS OF SERVICE

You may consult the most up-to-date version of these Terms on this page at any time.

We reserve the right to update, modify or replace any part of these Terms by publishing changes on our website. It is the user's responsibility to periodically review this page.

SECTION 20 – CONTACT INFORMATION

Enquiries related to these Terms of Service should be sent to:

info@lumerebrand.com

SECTION 21 – SMS MARKETING AND NOTIFICATIONS

If the user expressly consents to receiving SMS communications during the checkout process or through the available forms, they may receive messages related to:

  • The status of their order.
  • Abandoned cart or pending payment reminders.
  • Promotions, discounts and commercial offers.
  • Transactional or follow-up messages.

Message frequency may vary. Consent to receive SMS messages is not a requirement for making a purchase. The user may opt out at any time by following the instructions included in the message itself or by contacting us at info@lumerebrand.com. Consent for this type of communication must be given through a valid affirmative action.

We do not charge for sending SMS messages; however, your mobile operator may apply rates or charges in accordance with their terms.

To the extent permitted by law, we shall not be liable for delays, delivery failures or incidents beyond our control in the transmission of messages.

For further information on the processing of personal data, please refer to our Privacy Policy.