Privacy policy
1. Data Controller
For any queries related to this Privacy Policy or the processing of your personal data, you may contact us at: info@lumerebrand.com.
2. Purposes of Processing
Personal data provided by the user may be processed for the following purposes:
- managing, processing and delivering orders placed through the website
- handling queries, requests, returns or incidents
- providing the services offered through the website
- sending communications related to order status, confirmations and incidents
- sending commercial communications, promotions or newsletters, provided that consent or a valid legal basis exists
- complying with applicable legal obligations
3. Legal Basis
The legal basis for processing personal data will depend on the specific purpose and may consist of:
- the performance of a contract or the application of pre-contractual measures
- the user's consent
- compliance with legal obligations
- legitimate interest, where applicable and respecting the user's rights
The user may withdraw their consent at any time by writing to info@lumerebrand.com.
4. Data Retention
Personal data will be retained for as long as necessary to fulfil the purpose for which it was collected and to address any potential legal liabilities.
5. Data Recipients
We may disclose or grant access to the user's personal data to third parties where necessary for the proper provision of services, including technology providers, payment platforms, logistics operators, communication tools and other service providers linked to the store's operations.
These third parties will process data in accordance with applicable regulations and depending on their role as data processors or independent controllers.
6. International Data Transfers
Where the provision of certain services involves providers located outside the European Economic Area, we will implement the appropriate safeguards required by current regulations to protect the user's personal data.
7. User Rights
The user has the right to:
- access their personal data
- request the rectification of inaccurate or incomplete data
- request the erasure of their data where applicable
- request the restriction of processing
- object to processing
- request data portability where applicable
To exercise these rights, you may write to info@lumerebrand.com.
Furthermore, if you consider that your rights have not been duly addressed, you may lodge a complaint with the competent supervisory authority. In Spain, this authority is the Spanish Data Protection Agency (AEPD).
8. Security
We adopt appropriate technical and organisational measures to protect personal data against loss, alteration, unauthorised access or improper processing.
9. Commercial Communications and SMS
Should the user provide their phone number and give their consent, they may receive SMS communications related to order status, abandoned cart reminders, promotions, commercial offers or review requests.
The user may unsubscribe at any time by following the instructions provided in the messages or by writing to info@lumerebrand.com.
10. Amendments
We reserve the right to modify this Privacy Policy to adapt it to legislative or case law developments, or to changes in the operation of the website.